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System report and other attachments (25MB max)

If you want to provide any file related to the problem (e.g. logs, screenshots), please compress them into a .zip archive (e.g. with the Windows "Send To…Compressed folder" or Mac "Compress" command) and attach to your message by browsing for the archive. Note that archive size should not exceed 25MB limit. If your attachment is larger than 25MB, please send your request without an attachment, our Support Engineers will instruct you how to upload files to us.

System report will make the troubleshooting faster. Learn how to collect the report. Attachment (maximum 25MB)

If you want to provide any file related to the problem (e.g. logs, screenshots), please compress them into a .zip archive (e.g. with the Windows "Send To…Compressed folder" or Mac "Compress" command) and attach to your message by browsing for the archive. Note that archive size should not exceed 25MB limit. If your attachment is larger than 25MB, please send your request without an attachment, our Support Engineers will instruct you how to upload files to us.

Provided attachment file exceeds the allowed size

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